Fanciful (Realtime Synergy Limited) Privacy Policy
We take the privacy and security of your personal information extremely seriously. We collect the minimum of personal data required to deliver our services. In this policy, you can read how we collect and use your information.
Our contact details
Name: Realtime Synergy Limited T/A Fanciful Address: Bury Lodge, Bury Road, Stowmarket, England, IP14 1JA E-mail: privacy@fanciful.app
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Records of any purchases you have made
- Images uploaded to your account
- Any details and content you may add to your online account profile
- Messages you send to or receive from another account user via our online messaging system.
- Records of matching system selections and any mutual matches created
How we get the personal information and why we record it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To provide the services for which you have paid
- To provide you with a booking confirmation email
- So we may inform you of forthcoming events you may wish to attend
- To provide details of any change of venue for an existing booking
- Contact you about your order or payment you have made
We also receive personal information indirectly, from the following sources in the following scenarios:
- Cookies – Anonymously recordingbrowsing behaviours on our website
- Facebook pixel – Anonymously tracking purchase activity and website visits
- Google Analytics – Anonymously tracking website browsing activity and purchases
We use the information that you have given us to:
- To forecast trends and demand
- We occasionally may use your information to get to know what your preferences might be for future events so we can improve our services and so that your experience with us is more relevant.
- To monitor and improve our events, services, and websites
- We analyse your information to understand our customer base in general. We do this so that we can make better decisions about our services, advertising, and products.
- For security purposes. We may use your information to protect the security of our company, employees, our customers, third parties and/or our/their property (including any events you may attend and our websites) as permitted by law.
- For market research purposes
- We may collect and process your personal information for the purposes of sales analysis and market research.
- To provide you with tailored advertising and online behavioural advertising.
- We may work with other companies to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our websites or apps, or advertisements from us displayed on other companies' sites or the content of our emails.
- The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our websites or third-party sites. This is often called 'online or third-party behavioural advertising'. Please see our Cookie Policy for more information and the choices you have.
- For marketing purposes. You may be contacted by us by email, text message, telephone or other means with information or offers regarding our upcoming events, (including newsletters).
- As otherwise permitted by law. In limited circumstances, we may also use your information for other purposes where permitted by law.
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is:
Your consent. You can remove your consent at any time. You can do this by contacting us:
Name: Realtime Synergy Limited T/A Fanciful Address: Bury Lodge, Bury Road, Stowmarket, England, IP14 1JA E-mail: privacy@fanciful.app